فندق سوفيتل داون تاون دبي 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 3,171 أراء

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فندق سوفيتل داون تاون دبي - Image 1
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داون تاون دبي, شارع الشيخ زايد, 126272 دبي, الإمارات العربية المتحدة

الوصف

خدمات الفندق الإضافية

  • الفندق العالمي الوحيد ذو الخمس نجوم المتصل بمول دبي.

  • موقع مركزي متميز

  • تصميم أنيق وراحة استثنائية

  • مطاعم وصالات أنيقة

  • أماكن لإقامة الأحداث تتسم بالمرونة

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موقع الفندق

فندق سوفيتل داون تاون دبي

داون تاون دبي, شارع الشيخ زايد
126272 دبي
الإمارات العربية المتحدة

نظام تحديد المواقع العالمي (GPS):25.200693, 55.269153

الهاتف
فاكس +971 4 503 6667

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  3,171 أراء

تقييم TripAdvisor  4.5/5  7,623 أراء

2023 شهادة تميّز

Great Stay downtown

ملاحظة Tripadvisor 5.0/5

Emmanuel L تقييم TripAdvisor المعتمد

Second time for me - Spacious bedroom, great location downtown, housekeeping amazing, super pro especially Bikram looking after the guests very well. Thank you!

Excelent hotel

ملاحظة Tripadvisor 5.0/5

paulamE1819GY العائلات - تقييم TripAdvisor المعتمد

We loved our stay! wonderful hotel. Excellent room with a view of Burj Kalifa. Easy access to the metro and Dubai Mall. Super attentive and helpful staff, especially Nekeen who made our stay even more enjoyable. very complete breakfast. very good gym.

Best hotel for first time visit to Dubai

ملاحظة Tripadvisor 5.0/5

10snowey تقييم TripAdvisor المعتمد

Recently back from our trip to Dubai and stayed at this lovely hotel, staff are very welcoming and attentive to all your needs, arrived in the morning and Danel told us that our room was ready so was able to check in straight away, we had booked a luxury twin room which was very large and a great sized bathroom with a walk in shower and stand alone bath, with a view of the Burj Khalifa. Great choice of breakfast, also had a meal at one of the restaurants in the hotel Wakame food very nice. The pool area with loungers are a great way to relax, where you can order food and drink and served by the staff where nothing is too much trouble Would definitely recommend, as in a good location for the Dubai Mall

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your recent stay at our hotel. It's fantastic to hear that our 'Heartists', particularly Danel, provided you with a warm welcome and ensured a smooth check-in process. We're also pleased to know that you found your luxury twin room spacious and comfortable, with stunning views of the Burj Khalifa. We're thrilled that you enjoyed the breakfast selection and had a pleasant dining experience at Wakame. It's great to hear that you were able to unwind and relax at our pool area, and that our team provided attentive service throughout your stay. Thank you for recommending us, and we look forward to welcoming you back on your next visit to Dubai. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Miss to your workers

ملاحظة Tripadvisor 5.0/5

mohammad2000 تقييم TripAdvisor المعتمد

I want to thank the best gay from Egypt and mr. Mustafa,Mr soliman ,mr. alaa , miss Danel . Really they very good and helpful.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel and that all the aforementioned 'Heartists' are very helpful and professional. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Security Specialists

ملاحظة Tripadvisor 1.0/5

Alshehabi تقييم TripAdvisor المعتمد

The location of the hotel is very good. However, it stops there. Customer service is horrible. Staff is extremely argumentative. They gave me an upgrade to a one-bedroom suite due to my accord status; however, the room had a smell. The quality of the room was not five-star. During our two-night stay, we had our room cleaned once. We had the room service light on, but no one bothered to clean it. We had breakfast on the third floor ( exclusive to club lounge access which we have paid for). They wanted to charge us for food; then, after asking to speak to a manager, they admitted the breakfast is à la carte. We tried breakfast on the second level which is available to the rest of the hotel. They had a bigger variety but the customer service were rude and they cut us short when we asked for services. Large variety, but food quality is still poor. The Eggs Benedict was not pleasant. The croissant was average, and there was a limited variety of food like club sandwiches, cheese, jam, and bread. On checkout, I called to have my bags taken down, but they argued with me and told me that if I don't need help, I can do them myself. I had a number of bags with me and children where we had to drag things downstairs ourselves. When we went downstairs to complain upon checkout and cleanliness of the room, the director of room services came out with food in her mouth and started arguing with us. She threatened us with security, and the head of security came, and the receptionist admitted to him that we were not unpleasant to her. However, the director of rooms got offended because she did not like me criticizing how she was eating while talking to me. After we left, they offered us an upgrade and free club access for our next visit, but I don't think it is not worth it. The club access is not worth the month. The quality of food at the club is below standard. There were a number of nice people at the hotel such as the head of security, the guest relations manager, and staff at the club lounge. Despite of their kind efforts, this did not help in mending our stay. Customer service and breakfast/food are the biggest downfalls, as well as the smell in the room, which we reported on our arrival. I feel sorry for some of the nice staff who work at this hotel.

Dear Valued Guest, We regret to note this review, despite our efforts to rectify any issues during and post your stay. Please accept our heartfelt apologies for any shortcomings you may have encountered throughout your time with us. We will be reaching out to you via email for further communication. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

بالاشتراك مع TripAdvisor

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.